Automations are here: greet visitors and capture leads on autopilotPro

You raised your hand for this one — and it's live.

Until now, your chat widget waited for visitors to start the conversation. Now it can make the first move, and it can keep working when you're offline. Two new automations are ready on Pro.

Message on scroll: reach visitors at the right moment, with the right words

Most visitors never start a conversation. They browse, hesitate, and leave — and you never find out what they needed. The fix isn't waiting by the chat button. It's reaching out first, at the moment they're paying attention.

That's what "message on scroll" does. Instead of greeting people the instant they land (when they've barely looked at anything), your message appears once they've scrolled far enough to show real interest — a quarter, halfway, or most of the way down. You choose the depth.

Why a single message everywhere isn't enough

Here's the part that actually moves the needle: the question on someone's mind depends entirely on where they are.

Someone reading your homepage is still figuring out what you do. Someone parked on your pricing page is weighing whether to buy — and a well-timed nudge there is often all it takes to turn a maybe into a yes. Sending both visitors the same generic "Hi, can we help?" wastes your best moment to convert.

This isn't just our opinion. It's the standard playbook at the companies that pioneered live chat. Intercom, for example, recommends targeting messages to specific pages so the message matches what the visitor is actually doing — and warns that a generic, untargeted message lands about as well as a letter addressed "to whom it may concern." Teams at LiveChat, Freshworks and others report the same thing: proactive messages triggered by real behaviour, like lingering on a pricing page, consistently outperform a one-size-fits-all greeting. And timing matters — too early and people dismiss it, too late and they've already gone.

How OhhChats does it

You can set up to five page-specific messages, each tied to a page on your site, with a default message for everywhere else. So your pricing page can ask "Questions about which plan fits? I'm right here." while your homepage says something broader — each one speaking to what that visitor is most likely thinking.

The result: fewer visitors slipping away in silence, more conversations started at exactly the moments that lead to a sale. It's a gentle, well-placed nudge — not an interruption.

Capture leads when you're offline

When everyone on your team is away in Slack, your widget now greets visitors with a message you choose and invites them to leave their email. They get a quick confirmation, you get the lead waiting in Slack — and nobody bounces just because it's after hours.

No new inbox, no separate dashboard. The email lands in the same Slack thread you already use.

How to turn them on

Open any of your live chats, go to the Automations step, and flip on the ones you want. Customise the messages, hit save, and you're done. Both automations are part of Pro.

Already using OhhChats? A quick heads-up

If you installed your widget before today, there's nothing to reinstall — the new features reach your site automatically. Two things to know:

1. Switch them on first. Both automations start off, so head to the Automations step (above) to enable and customise them.
2. Not seeing the change on your live site? Your browser may be showing a saved (cached) copy of the older widget. First try a hard refresh to load the latest version — press Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows. If that doesn't do it, clear your cache manually: open your browser menu (usually the ⋮ or ⋯ icon in the top-right corner) → History → Clear browsing data, tick Cached images and files, clear it, then reload the page.